Last updated: October 10, 2026
These terms explain how Costa Rica Local Tours helps coordinate reservations. Read them together with your written quote and the conditions for your selected service before confirming a booking or making a payment.
Our role and availability
Costa Rica Local Tours helps travelers choose and arrange experiences and transportation with service providers. The selected operator delivers the activity or transfer. An inquiry alone does not reserve space; availability and confirmation steps depend on the selected service.
Before confirming, check the service, date, participant count, meeting or pickup details and any remaining requirements in your booking information. Contact us promptly if something is incorrect.
Quotes and payment
Your quote will explain the price and currency, applicable charges, inclusions and exclusions, transportation arrangements if any, and payment steps for the selected option. Payment methods, deposit and balance arrangements can differ between services. Ask us to clarify who receives your payment and any applicable charges before paying.
Do not assume that transportation or an additional activity is included unless your quote confirms it. Any separate Costa Rica Local Tours charge or condition must be disclosed before you pay.
Provider policies: changes, cancellations and refunds
Each service provider has its own booking, change, cancellation and refund conditions. When you ask about a tour or service, Costa Rica Local Tours will share the conditions applicable to the selected option as part of your quote, before you confirm the reservation or make a payment.
Please review those conditions before booking. They should explain cancellation deadlines, refundable and non-refundable amounts, changes, missed departures and weather-related or operator cancellations. If anything is unclear, ask us to clarify it with the provider before you decide.
Costa Rica Local Tours does not apply a single cancellation deadline or refund percentage to all services. If we collect a payment, your quote will also explain the payment arrangement and how a refund is requested and processed.
To request a change or cancellation, contact us using the details in your confirmation or WhatsApp at +506 7030 3939. Include the booking name, service and date, and request written acknowledgment. Changes depend on availability and the conditions disclosed for your reservation; any price difference or charge will be explained before you accept the change.
Participation and arrival
Activities may have age, experience, certification or other participation requirements and operator forms. The requirements relevant to the selected option will be communicated while arranging it. Follow the meeting time and location in your confirmation and contact us promptly if you expect to be late. The conditions disclosed for your booking apply to late arrival or a missed departure, subject to applicable consumer rights.
Weather and operator changes
Ocean conditions, wildlife sightings and underwater visibility vary. The operator determines whether an activity can proceed safely, and conditions on the day can affect the itinerary. If the operator changes or cancels a service, we will explain the available options and the refund or rescheduling conditions applicable to that situation. Any proposed replacement will be described for you to consider before accepting it.
Questions and assistance
For a reservation question, contact us through your confirmation details or our contact page. If a problem occurs during an activity, also notify the operator so it can respond on site.
These terms and individual provider policies do not exclude consumer rights or responsibilities that cannot lawfully be excluded. See also our Privacy Policy and Cookie Policy.